FAQs

If you think you might have been exposed within the last 72 hours, don’t wait! Call us at 602.595.8170 to get on Post-exposure Prophylaxis (PEP). We’re available Monday and Friday 8 AM – 4 PM and Tuesday, Wednesday, and Thursday 8 AM – 6 PM. Learn more about PEP here.

The Prisma Community Care is open Monday and Friday 8am – 5pm and Tuesday, Wednesday, and Thursday 8am – 7pm.

We take our last HIV/STI test 30 minutes before closing. If you think you might arrive an hour or less before we close, call 602.307.5330 to ask about testing availability.

Use this easy guide for step by step instructions on how to request an appointment online.

Once we receive your appointment request, we will get back to you within one business day. For immediate assistance, to change or cancel an appointment call us at 602-307-5330

Click here to begin.

For immediate assistance, to change or cancel an appointment call us at 602-307-5330

We understand that preferences vary. You can choose how you receive appointment notifications. Reply “STOP” to opt out of SMS/Text messaging. Unsubscribe from email reminders. You can also call our office at (602) 307-5330 to adjust your message settings. Learn more about this feature here.

Yes.

Yes, we accept AHCCCS.

Yes, we accept coverage through the AHCCCS American Indian Health Program (AIHP).

To schedule an appointment and verify your insurance is accepted please call us at 602.307.5330. For those without insurance, Prisma Community Care has low self-pay rates to ensure you can be seen.

Medicare

AHCCCS – AIHP

AZ Blue – Statewide/National PPO/EPO, Statewide PPO, CHS Arizona PPO (No access outside of Arizona), BluePreferred Care Tiers (Triple Choice Plan for State of AZ Employees), Statewide/National PPO + Prosano, Indemnity, Statewide HMO, MaricopaFocus, PimaFocus, Workers Compensation, Senior Preferred Medicare Supplement.

Banner Health – Banner Medicare Advantage Prime HMO, Banner Medicare Advantage Dual HMO D-SNP, Banner – University Family Care/ACC, Banner – University Family Care/ALTCS.

Multiplan – Multiplan, PHCS

AETNA – Employee Assistance Program, Aetna Choice® POS II (Aetna HealthFund®), Aetna Choice® POS II (Aetna HealthFund®), Managed Choice® POS, NYC Community PlanSM, Aetna Open Access® Elect Choice® EPO (Aetna HealthFund®), Elect Choice® EPO (Open Access), Aetna Open Access® Managed Choice® POS (Aetna HealthFund®), Managed Choice® POS (Open Access), Aetna Select, Aetna SelectSM (Open Access), Elect Choice® EPO, Open Access Aetna SelectSM (Aetna HealthFund®), Aetna Choice® POS (Aetna HealthFund®), Aetna Choice® POS (Open Access), Aetna Health Network Only(SM, Aetna Health Network Only(SM) (Aetna HealthFund®), Aetna Health Network Option(SM), Aetna Health Network Option(SM) (Aetna HealthFund®), HMO (Open Access), QPOS®, National Advantage™ Program, Open Choice® PPO, Open Choice® PPO (Aetna HealthFund®)

Cigna – CIGNA HealthCare of Arizona, Inc. – Phoenix IPA, LocalPlus, LocalPlus, Carelink Plans: Open Access Plus, OA Plus, OAP with ChoiceFund, Open Access Plus, OA Plus, ChoiceFund OA Plus, PPO, Choice Fund PPO

Oscar – AIAN Cost Share, Bronze Classic 4700, Bronze Classic 4700 AIAN 300, Bronze Classic Standard, Bronze Classic Standard AIAN 300, Bronze Elite + PCP Saver Plus, Bronze Elite + PCP Saver Plus AIAN 300, Gold Classic, Gold Classic AIAN 300, Gold Classic Standard, Gold Classic Standard AIAN 300, Secure, Silver Classic Standard, Silver Classic Standard AIAN 300, Silver Classic Standard CSR 150, Silver Classic Standard CSR 200, Silver Classic Standard CSR 250, Silver Elite Saver Plus, Silver Elite Saver Plus AIAN 300, Silver Elite Saver Plus CSR 150, Silver Elite Saver Plus CSR 200, Silver Elite Saver Plus CSR 250, Silver Simple Chronic Care CKM, Silver Simple Chronic Care CKM AIAN 300, Silver Simple Chronic Care CKM CSR 150, Silver Simple Chronic Care CKM CSR 200, Silver Simple Chronic Care CKM CSR 250, Silver Simple PCP Saver, Silver Simple PCP Saver AIAN 300, Silver Simple PCP Saver CSR 150, Silver Simple PCP Saver CSR 200, Silver Simple PCP Saver CSR 250, Silver, Simple Specialist Saver with COPD, Silver Simple Specialist Saver with COPD AIAN 300, Silver Simple Specialist Saver with COPD CSR 150, Silver Simple Specialist Saver with COPD CSR 200, Silver Simple Specialist Saver with COPD CSR 250

First Health

Health Choice AZ

Arizona Complete Health – AZ Complete Health – Complete Care Plan, AZ Complete Health – Long Term Care (ALTCS), AMBETTER, Allwell

Mercy Care – Mercy Care ACC-RBHA, Mercy Care ACC-RBHA with SMI, Mercy Care DCS CHP, Mercy Care Long Term Care, Mercy Care Advantage

Tricare West /TRICARE FOR LIFE

Molina Complete Care – Molina Medicare Complete Care (HMO D-SNP)

MCCP

Partners Direct Health

Unity Prefered

Optum – UBH Genral, Medica, Arizona Exchange

Megallan Health

United Health Care Medical – Charter EPO, Charter HMO/HMO Plus, Charter POS, Choice EPO, Choice Plus HMO, Choice Plus POS, Core EPO, CORE HMO, ER Wrap, NATIONAL ANCILLARY, NexusACO NR EPO, NexusACO NR HMO, NexusACO NR POS, NexusACO OAÂ POS, NexusACO R EPO, NexusACO R HMO, NexusACO R POS, NexusACOÂ OA EPO, NexusACOÂ OA HMO, PPO, Select EPO, Select Plus HMO, Select Plus POS, UHC Core Choice Plus, AARP Medicare Advantage from UHC AZ-0006 (PPO), AARP Medicare Advantage from UHC AZ-0007 (PPO), AARP Medicare Advantage from UHC AZ-0008 (PPO), AARP Medicare Advantage from UHC AZ-0009 (PPO), AARP Medicare Advantage from UHC AZ-0010 (PPO), AARP Medicare Advantage from UHC AZ-0011 (PPO), AARP Medicare Advantage from UHC AZ-0012 (PPO), AARP Medicare Advantage from UHC AZ-0013 (HMO-POS), AARP Medicare Advantage from UHC AZ-0014 (HMO-POS), AARP Medicare Advantage Patriot No Rx AZ-MA01 (PPO), UHC Complete Care AZ-001A (PPO C-SNP), UHC Nursing Home Plan AZ-F001 (PPO I-SNP), UnitedHealthcare Group Medicare Advantage (HMO), UnitedHealthcare Group Medicare Advantage (PPO)

At Prisma Community Care, we believe that everyone deserves access to quality healthcare, regardless of their financial situation. That’s why we offer a sliding fee scale for our services for those without insurance or those that are underinsured.

What is a Sliding Fee Scale?

• A sliding fee scale adjusts the cost of healthcare services based on your income and ability to pay.
• It ensures that individuals and families can receive essential medical care without facing financial barriers.

If you have questions about the sliding fee scale procedure and to find out if you qualify, call us 602-307-5330.

We offer HIV and STI testing at no-cost to you thanks to federal and state grant funding. Clinical testing is available by appointment with same-day appointments based on availability.

Prisma Community Care accepts Medicare, Medicaid, AHCCCS, and most major commercial insurances. For those without insurance, the Prisma Community Care has low self-pay rates to ensure you can be seen.

The Prisma Community Care is located on the second floor of The Parsons Center for Health and Wellness at 1101 N. Central Ave., Ste. 200, Phoenix, AZ 85004.

The Prisma Community Care fax number is 602-307-5021.

It can be important to make a plan in case you need to leave quickly in an emergency. This guide can be used to help pack an emergency kit. For more information, check out these additional resources:

• This “Safety Planning” document for Transgender and Gender Non-Conforming Individuals who are experiencing intimate partner violence.
• For immediate assistance and advice, call the National Domestic Violence Hotline at 1.800.799.7233. An online chat and more resources are also available on their website at www.thehotline.org.

The Ryan White Program is a federal grant that helps Prisma Community Care cover some health care costs for patients living with HIV/AIDS.

To learn more about the program and how to apply visit Positively You!

The Prisma Community Care Patient Portal is a secure, convenient, and easy way to access your health information

Here’s what you can do with our portal –

• Communicate with your provider.
• Get reminders.
• Manage your appointments.
• Access your test results.
• View your medications and request refills.
• Join a telehealth visit.
• Pay your bill.

Healow is free and available in the Apple app store and Google play store. Learn more here.